Returns & Exchanges
Please choose carefully, as Beachwood does not offer money back on returned goods. We do happily exchange goods or issue a credit note if they are returned in perfect condition within 7 days of purchase. To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
Credit notes must be redeemed within 3 years and used within one purchase.
Please choose carefully as we do not have a “try before you buy” policy. There is an exception for a few items such as dining chairs where if you are local we can loan you one to try - and we will always do our best to assist you in choosing the right items for your needs.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll happily exchange goods or issue a credit note.
Damaged or Faulty Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Our goods (including our special orders and custom made items) come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Please either email us: email@example.com, or call our Avalon store on (02) 9918 7162 between 9:30am - 4:30pm, 7 days a week to report damaged or faulty items, and to work with us on rectifying any issues.
For returns which require a pick-up to be scheduled, if you have organised a return but are unreachable to schedule a pick-up within 60 days of this notification, Beachwood reserves the right to cancel your return. If Beachwood cancels your return in these circumstances, any payment which has been processed will be not be refunded to you.
Exceptions & Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.