Refund Policy

Please choose carefully, as Beachwood Designs does not offer refunds for change of mind or incorrect choice.

We are happy to exchange eligible goods or issue a credit note where goods are returned in perfect, unused condition within 7 days of delivery or collection, with all original packaging intact. You will also need to provide your receipt or proof of purchase.

Please choose carefully, as we do not have a “try before you buy” policy. There are limited exceptions for some items, such as dining chairs, where local customers may be able to borrow one to try. We will always do our best to assist you in choosing the right items for your needs.

To start a return, please contact us at us@beachwood.com.au. If your return is accepted, we will happily exchange the eligible goods or issue a credit note in accordance with this policy.

Credit Notes

Beachwood Designs credit notes are valid for three (3) years from the original date of purchase and must be used within one purchase.

Credit notes:

• Must be redeemed before the expiry date stated on the credit note
• Are non-transferable
• Are non-refundable
• Are not redeemable for cash

Any unused credit remaining after the expiry date will be forfeited.

Delivery & Collection Costs

Delivery and assembly are provided by independent third-party carriers and are separate services from the purchase of your goods.

For change-of-mind or other voluntary returns, once delivery or assembly has been completed, the original delivery and assembly service fees are non-refundable, as those services have already been provided.

If goods are returned to Beachwood Designs as a change-of-mind or other voluntary return and collection is required, this is a separate service. Any collection or return freight costs will be advised and are payable separately.

These conditions do not exclude or limit any rights or remedies available to you under the Australian Consumer Law.

Damaged, Faulty or Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if an item is defective, damaged or you receive the wrong item, so that we can evaluate the issue and work with you to resolve it.

Our goods, including sale, special-order and custom-made items, come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Please email us@beachwood.com.au to report a damaged, faulty or incorrect item. Where applicable, please include photographs of the item and the issue so that we can assess it as quickly as possible.

Where the Australian Consumer Law requires Beachwood Designs to bear reasonable return or collection costs, the change-of-mind and voluntary return conditions regarding those costs do not apply.

For returns that require a pick-up to be scheduled, if you have organised a return but are unreachable to arrange the pick-up within 60 days of notification, Beachwood Designs reserves the right to cancel the return, subject always to your rights under the Australian Consumer Law.

Exceptions & Non-returnable Items

The following items cannot be returned for change of mind or incorrect choice:

• Sale or reduced items
• Custom-made products
• Special-order products
• Personalised items
• Personal care goods
• Gift cards

These exclusions apply to change-of-mind returns only. They do not exclude or limit any rights or remedies you may have if goods fail to meet a consumer guarantee under the Australian Consumer Law.

Australian Consumer Law

Nothing in this Refund Policy excludes, restricts or modifies any rights, guarantees or remedies available to you under the Australian Consumer Law.